Name *

First Name

Last Name

1. What is the goal of helping? *

Client Responding

Client Learning

Client Questioning

Client Joining

2. True or False: As a supportive counselor, I can determine if the client has a new mental illness or no longer has a previously diagnosed mental illness. *

True

False

3. Which of the following violates confidentiality? *

Calling Child Protective Services to report child abuse

Responding to a subpoena about your client

Talking with the client about things they told you previously

Discussing the client with your partner

4. Which of the following is the best time to give feedback? *

While the client is inappropriately yelling at someone

When the client is crying and upset

When the client is calm and able to think more rationally

When the client engages in a similar behavior two weeks later

5. “I’ll never get a job” is an example of what type of faulty self-talk? *

All-or-Nothing

Minimizing

Down-putting

Emotional Reasoning

6. What is an example of a SMART goal for a 45-year-old client with chronic mental illness, reoccurring substance abuse, and a history of hospitalizations? *

Never getting hospitalized again

To be a better person overall

To take medication on time for one week

Stop abusing the substance

7. Personal space can be: *

Physical

Emotional

Both A. and B.

Neither A. nor B.

8. True or False: Being assertive means pushing for what you want. *

True

False

9. Jane is upset with Harry and wants to use an I-message. The I-message should be focused on? *

Jane

Harry

A mutual friend

A stranger

10. Which of the follow should you say when engaging in active listening? *

“Don’t worry, it’ll all get better!”

“So it sounds like searching for a job and trying to stay healthy are things that are frustrating you right now.”

“I think you should’ve known better than to contact that person.”

“Why did you decide to do that? That wasn’t a very good idea.”

11. True or False: When engaging in supportive therapy, you should always use close-ended questions to get the information you need. *

True

False

12. What is NOT a goal of empathy? *

Checking for understanding

Providing support

Assists with relationship building

Assists the helper in giving advice

13. True or False: Your own values and beliefs affect your ability to be an effective care-giver.. *

True

False

14. How do you know if you’re doing your job as a supportive counselor? *

The client is able to better manage their life

The client wants to be your best friend

The client is happy with the services received

The client listens to your advice but doesn’t take any of your advice.

15. Which is something you would do when using a motivational interviewing style? *

Argue with the client because you know you’re right

Roll with resistance

Not worry about the therapeutic relationship

Not worry about being empathetic

16. Which of the following is a healthy boundary to have with your client? *

Ignoring when the client displays inappropriate boundaries.

Maintaining your personal values despite what the client wants.

Accepting gifts and services from the client.

Giving the client a hug without asking first.

17. True or False: If you don’t understand what the client says or means, then it’s best to just nod your head and let them continue talking. *

True

False

18. While the supportive therapist is listening to a client, he is leaning slightly forward towards the client, making appropriate eye contact, crossing his arms, and keeping his feet still. Which is a sign that the therapist may NOT be listening? *

Leaning slightly forward towards the client

Making appropriate eye contact

Crossing his arms

Keeping his feet still

19. A client keeps asking you for “just a dollar” because they wanted to get a gift for their brother’s birthday. What is the best tactic to use? *

Say no and if the client pushes, give in and give them a dollar

Say no and if the client pushes, get angry because they didn’t listen the first time

Say no and if the client pushes, remain calm and polite but continue to say no and discuss appropriate boundaries and why you’re saying no

Say no and if the client pushes, tell the client isn’t their fault they don’t have enough money for the gift

20. True or False: You have a right to your own feelings. *

True

False